Patton Hospitality Management has developed branded solutions that address the most vital needs of hotel and resort property management. These are smart, sophisticated systems and services built on years of experience and designed to advance our clients' bottom line.
PHM's nimble information technology tools help our hospitality clients efficiently and effectively track and manage all aspects of their properties from booking and reservations to facilities maintenance projects. Our systems' unique design and functionality allows customization to meet the unique needs of each client and property.
Through our comprehensive human resources solution, we work with clients to create employee management programs tailor-made to meet the unique needs of our resort clients and their guests. From professional development and recognition to payroll and benefits administration, our approach enables clients to recruit, train and retain the very best employees for their properties.
Marketing and Brand Management
Drawing on more than a decade of experience promoting resorts and hotels, we partner with our hospitality clients to develop and implement brand programs that showcase the assets and character unique to each property. With extensive contacts in media, advertising and marketing, we are well positioned to help create, deliver and sustain a brand message that resonates.
PHM is a proven leader in vacation rental management, providing services for a wide range of properties and rental options. Whether it's a boutique hotel or a property with hundreds of units, a points-based or ownership resort, our partnerships with OTA and Global distribution systems provide a competitive advantage in achieving the revenue expectations of our hospitality clients.
Patton Hospitality has invested greatly in the development and creative talent necessary to achieve a superior presence in today's world of online booking and inventory management. Through our travel portals GoPlaces.com and VacationCondos.com, our resort partners can take advantage of this successful distribution and revenues from previously untouched markets.
Asset Protection and Facilities Management
With experience managing properties in locations ranging from the tropics to the mountains of Maine, we understand the importance of a thorough and forward-looking facilities management plan. Using the latest technology, we help our clients develop measurable preventative maintenance and asset protection approaches, implement and monitor those programs, and forecast future repair and replacement needs -- all with an eye toward maximizing the investment, and minimizing disruption to resort operation and guest experience.
As a part of Patton Hospitality Management, our clients tap into a powerful purchasing network that yields significant savings on a whole range of products essential to operating their properties -- from the finest furnishings and amenities to the most basic of necessities. The benefit is a result of longstanding relationships with our many vendors and suppliers and years of experience negotiating, purchasing and tracking inventory.
Housekeeping and Front of House Management
Because we understand that every resort property has its own unique set of needs and challenges, PHM works with each of our hospitality clients to create ideal guest services solutions. Our flexible and fully customizable operating plan is designed to create top-notch guest service experiences from the front of the house to housekeeping.
Resort Enhancement and Development
Hospitality clients embarking on resort development and enhancement projects are in good hands with PHM.With our vast expertise in managing property renovation, we are prepared to advise and guide our clients through every step of the construction process from conceptualization to completion.
Distressed Asset Management, Valuation & Acquisition
Through our distressed asset management program, PHM can guide clients through the complex
process of foreclosure, bankruptcy or receivership. From assessing, stabilizing and
strengthening a business operation, to preparing a property for sale, we work quickly
and efficiently to reach resolution and return our clients to firm financial footing.
PHM is available to work as part of a strategic planning team with HOAs and Resort management on a consulting basis to determine what exactly the best options might be for your current scenario. Our approach is to look at your operation from a macro-level to determine a strategic approach to capitalize on those areas that can have the biggest impact on your overall business.
When it comes to owner exchange benefits, PHM has developed a program that solves the problems we’ve learned from years of working with hundreds of thousands of owners. PHM’s exchange benefits includes offering one of the lowest exchange fees in the industry coupled with a host of travel benefits that maximize the value of your member's timeshare investment. These cutting edge benefits include an expanded exchange network of member weeks and non-affiliated resort partners, up to a 48 week banking period, partial week exchanges, discounted non-exchange travel benefits and a rebate program where members earn cash back on exchanges and other travel transactions.
Patton Hospitality Management
Oversees $75 million in annual operating budgets
Manages $375 million in hospitality assets
Serving more than 150,000 owners, members and guests annually
PHM properties include:
30+ vacation properties
9 luxury catamarans